Darkly Labs Community

Keeps loosing connecion with Emblaser 2

Hello

I am running version 0.9.16. I keep having an issue where occasionally while engraving the laser just stops. I cant use the pause button to resume and my work piece is ruined. It’s almost as if the software is loosing connection with the laser. The USB cable I am using is in perfect condition and both ends are plugged in firmly. I would like to resolve this because I keep loosing finished pieces due to this problem.

Thank you

Hi David,

I’m sorry to hear you are experiencing issues with your Emblaser 2.

I’ll create a support ticket so that I can assist you directly to resolve this.

 

Best regards,

 

Lliam

Customer Support Team

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